Report content, or reach our Grievance Officer

Something on eKard that shouldn't be there? A Kard, its photo, a booking page or a file that impersonates someone, shows intimate images of someone, or breaks the law: tell us below. You get a reference by email straight away, and we act within the time the law sets for that kind of complaint.

Grievance Officer

Name: Being appointed
Role: Grievance Officer, eKard
Email: hi@ekard.app

Our Grievance Officer is being appointed. Until then, complaints sent here or to hi@ekard.app reach the team that runs eKard, on the same clocks.

Courts and authorities: email the order to hi@ekard.app, or send its details with the form. We act on court and government orders within 3 hours.

How fast we act

We acknowledge every complaint by email at once, with a reference. Then we act within:

Impersonation2 hours
Intimate images2 hours
Court or government order3 hours
Unlawful content36 hours
Other7 days

Acting means hiding what you reported while we decide, or deciding it. Either way, we email you what we did and why. When we hide something, its owner is told and can answer.

Make a complaint

Link to what you're reporting

The Kard, booking page or file, as it appears in the address bar or on the QR code.

What's wrong with it? It pretends to be me, or someone else A Kard or page using someone's name, photo or details without their consent. We act within 2 hours. It shows intimate or sexual images of someone Nudity or a sexual act, including images edited or made to look like someone. We act within 2 hours. A court or government order requires its removal For courts and authorities. Give the order's details below, and reply to our email with a copy. We act within 3 hours. It breaks the law in another way For example, it invades someone's privacy, defames them, infringes a copyright or trademark, or deceives people. We act within 36 hours. Something else Any other complaint about what we host, or about how we handled one. We act within 7 days.

The order (court and government orders only)

What's wrong, and where on the page

Evidence (optional)

Up to 3 photos, screenshots or PDFs, 10 MB each. Only our Grievance Officer sees them.

Your name

Your email

Your phone (optional)

Only if you'd like a call about an urgent complaint.

What I've written is true to the best of my knowledge.

We email you a reference and our decision. Your details go only to our Grievance Officer: we don't show them to the owner of what you report unless the law requires it. Privacy policy.

If you're not satisfied

Reply to our decision email to ask us to look again. Under India's IT Rules, you can also appeal a decision to the Grievance Appellate Committee within 30 days of it, at gac.gov.in.